UX-Designer
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UX Designer (UX-Designer)
Salesforce Certified UX Designer certification teaches core UX design fundamentals, user research methods, information architecture, interaction design, and prototyping/testing techniques, equipping professionals to create user‑centric Salesforce experiences.
105
Minutes
60
Questions
65/100
Passing Score
$200
Exam Cost
Who Should Take This
Product managers, UX designers, and business analysts who have 1–3 years of design experience and work on Salesforce platforms benefit from this certification. It validates their ability to conduct research, structure information, design interactions, and prototype solutions, enabling them to advance to senior or consultancy roles.
What's Covered
1
Domain 1: UX Design Fundamentals
2
Domain 2: User Research
3
Domain 3: Information Architecture
4
Domain 4: Interaction Design
5
Domain 5: Prototyping and Testing
6
Domain 6: Accessibility
7
Domain 7: Design Operations
8
Domain 8: Measurement and Strategy
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
64 learning goals
1
Domain 1: UX Design Fundamentals
2 topics
Design Thinking
- Apply design thinking phases including empathize define ideate prototype and test for Salesforce UX design projects
- Apply human-centered design principles including accessibility inclusivity and user advocacy for Salesforce interface design
- Analyze user research findings to synthesize insights into design requirements personas and journey maps for solution design
- Design comprehensive UX research plans including methodology selection participant recruitment and insight synthesis frameworks
Salesforce Design System
- Apply Lightning Design System components including layout patterns typography color and spacing for consistent Salesforce UX
- Apply SLDS design tokens including color schemes spacing scales and responsive breakpoints for brand-consistent implementations
- Analyze design system compliance to identify component deviations accessibility gaps and pattern inconsistencies for remediation
- Design component extension strategies creating custom patterns that complement SLDS while maintaining system coherence and accessibility
2
Domain 2: User Research
2 topics
Research Methods
- Apply qualitative research methods including user interviews contextual inquiry and usability testing for Salesforce UX insights
- Apply quantitative research methods including surveys analytics analysis and A/B testing for data-driven UX design decisions
- Analyze research data to synthesize findings into actionable design recommendations prioritized by user impact and business value
- Design mixed-method research programs combining qualitative and quantitative approaches for comprehensive UX understanding
Personas and Journeys
- Apply persona creation techniques including user segmentation behavioral patterns and needs mapping for design targeting
- Apply journey mapping techniques including touchpoint identification pain point analysis and opportunity identification for experience design
- Analyze persona and journey artifacts to identify design opportunities addressing unmet needs and friction points in user workflows
- Design persona governance frameworks ensuring personas remain current through regular validation and research integration
3
Domain 3: Information Architecture
2 topics
Navigation Design
- Apply navigation design patterns including global navigation contextual navigation and search for Salesforce information architecture
- Apply Salesforce navigation models including console navigation standard navigation and utility bar for app-specific experiences
- Analyze navigation usage data to identify wayfinding issues and recommend information architecture improvements for discoverability
- Design navigation strategies for complex multi-object Salesforce applications balancing depth breadth and user task efficiency
Content Strategy
- Apply content design principles including microcopy information hierarchy and progressive disclosure for Salesforce interfaces
- Apply error message design including contextual help validation messaging and recovery guidance for positive user experiences
- Analyze content effectiveness using readability metrics task completion rates and user feedback for content optimization
- Design content governance frameworks establishing voice tone terminology standards and review processes for consistent UX writing
4
Domain 4: Interaction Design
2 topics
Component Design
- Apply Lightning component interaction patterns including modals popovers tabs and accordions for engaging user interfaces
- Apply form design patterns including progressive disclosure smart defaults inline validation and contextual help for data entry
- Analyze interaction patterns to identify usability issues and recommend component improvements reducing cognitive load and errors
- Design interaction pattern libraries establishing reusable component specifications and usage guidelines for team consistency
Responsive Design
- Apply responsive design techniques including fluid layouts breakpoint management and touch targets for multi-device experiences
- Apply mobile-first design principles including content prioritization gesture support and offline patterns for field user scenarios
- Analyze device usage patterns to identify platform-specific usability issues and recommend responsive optimization strategies
- Design adaptive experience strategies addressing different user contexts including desktop mobile and tablet Salesforce usage
5
Domain 5: Prototyping and Testing
2 topics
Prototyping Methods
- Apply low-fidelity prototyping techniques including wireframes paper prototypes and click-through mockups for rapid validation
- Apply high-fidelity prototyping using Figma or Sketch with interactive components and realistic data for stakeholder presentation
- Analyze prototype feedback to iterate designs incorporating user testing insights and stakeholder input for design refinement
- Design prototype testing plans establishing evaluation criteria task scenarios and success metrics for structured validation
Usability Testing
- Apply usability testing methods including moderated testing unmoderated testing and heuristic evaluation for UX validation
- Apply usability metrics including task completion rate error rate time-on-task and satisfaction scoring for objective evaluation
- Analyze usability test results to prioritize design changes based on severity frequency and user impact for efficient improvement
- Design longitudinal usability measurement programs tracking experience quality improvements across releases and feature updates
6
Domain 6: Accessibility
2 topics
WCAG Compliance
- Apply WCAG 2.1 guidelines including perceivable operable understandable and robust principles for accessible Salesforce design
- Apply accessibility testing techniques including screen reader testing keyboard navigation and color contrast validation
- Analyze accessibility audit results to prioritize remediation addressing critical barriers for users with disabilities
- Design accessibility governance frameworks establishing standards testing procedures and compliance monitoring for inclusive UX
Inclusive Design
- Apply inclusive design principles including cognitive accessibility motor accessibility and cultural considerations for diverse users
- Apply assistive technology considerations including screen readers voice control and switch access for Salesforce interface design
- Analyze usage patterns across ability spectrums to identify design barriers and recommend inclusive alternatives for all users
- Design inclusive experience strategies accommodating diverse abilities cultural contexts and technical literacy levels for universal access
7
Domain 7: Design Operations
2 topics
Design Systems Management
- Apply design system maintenance including component updates documentation and version management for organizational consistency
- Apply design handoff techniques including specification documentation developer collaboration and implementation review for quality
- Analyze design system adoption to identify component usage gaps and recommend governance improvements for team alignment
- Design system evolution strategies establishing contribution models governance processes and scaling plans for growing organizations
Collaboration
- Apply cross-functional collaboration including developer partnership product alignment and stakeholder communication for design success
- Apply design review processes including critique sessions design audits and heuristic evaluations for quality assurance
- Analyze collaboration effectiveness to identify process improvements enhancing design quality and reducing implementation friction
- Design team workflows establishing design sprint cadences review gates and documentation standards for efficient delivery
8
Domain 8: Measurement and Strategy
2 topics
UX Metrics
- Apply UX measurement frameworks including HEART metrics SUS scores and task analytics for quantifying experience quality
- Apply analytics integration including event tracking funnel analysis and heatmap tools for data-driven Salesforce UX optimization
- Analyze UX metrics to identify experience quality trends and correlate design changes with measurable user outcome improvements
- Design UX measurement programs establishing baselines tracking frameworks and reporting cadences for continuous improvement
Design Strategy
- Apply design maturity assessment techniques including organizational capability evaluation and process benchmarking for growth
- Apply design strategy artifacts including vision statements design principles and experience roadmaps for organizational alignment
- Analyze organizational design maturity to recommend capability investments addressing gaps in research design and measurement
- Design long-term UX strategy establishing vision principles and evolutionary roadmap for sustained experience quality improvement
Scope
Included Topics
- Salesforce Certified UX Designer exam topics.
Not Covered
- Custom Apex/LWC development.
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