P_C4H34_2404
Coming Soon
Expected availability announced soon
This course is in active development. Preview the scope below and create a free account to be notified the moment it goes live.
P C4H34 CX Professional (P_C4H34_2404)
The SAP CX Professional certification teaches CX strategy, data platform design, omnichannel sales, personalization, and business value realization, enabling professionals to design and implement end‑to‑end customer experience solutions.
180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost
Who Should Take This
It is intended for experienced SAP consultants, solution architects, or CX managers who have a solid foundation in SAP CX modules and seek to lead strategic CX initiatives. These learners aim to deepen expertise in data platform strategy, omnichannel design, and quantifiable business outcomes.
What's Covered
1
Domain 1: Cx Strategy
2
Domain 2: Cx Data Platform Strategy
3
Domain 3: Sales
4
Domain 4: Personalization
5
Domain 5: Business Value
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Domain 1: Cx Strategy
2 topics
Cx Strategy
- Implement CX strategy and vision design architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX strategy and vision design tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX strategy and vision design strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Configure cx strategy parameters including relevant settings, thresholds, and control indicators for production readiness
- Assess the impact of cx strategy changes on downstream processes, reporting accuracy, and cross-module integration
Omnichannel Architecture Design
- Implement omnichannel architecture design architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate omnichannel architecture design tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale omnichannel architecture design strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement customer journey architecture architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate customer journey architecture tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale customer journey architecture strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement omnichannel architecture design data validation rules, consistency checks, and error handling procedures for data quality assurance
- Recommend omnichannel architecture design optimization strategies based on industry best practices and total cost of ownership analysis
2
Domain 2: Cx Data Platform Strategy
2 topics
Cx Data Platform Strategy
- Implement CX data platform strategy architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX data platform strategy tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX data platform strategy strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement cx data platform strategy workflows including approval routing, escalation rules, and notification settings for process automation
- Design enterprise-scale cx data platform strategy architecture addressing scalability, governance, and multi-entity requirements
Identity
- Implement identity and consent architecture architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate identity and consent architecture tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale identity and consent architecture strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement commerce architecture design architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate commerce architecture design tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale commerce architecture design strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Evaluate identity configuration decisions against business requirements and recommend improvements for process optimization
- Implement identity data validation rules, consistency checks, and error handling procedures for data quality assurance
3
Domain 3: Sales
2 topics
Sales
- Implement sales and service architecture architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate sales and service architecture tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale sales and service architecture strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Analyze sales performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
- Implement sales workflows including approval routing, escalation rules, and notification settings for process automation
Marketing Technology Architecture
- Implement marketing technology architecture architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate marketing technology architecture tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale marketing technology architecture strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement CX integration strategy architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX integration strategy tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX integration strategy strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Recommend marketing technology architecture optimization strategies based on industry best practices and total cost of ownership analysis
4
Domain 4: Personalization
2 topics
Personalization
- Implement personalization and AI strategy architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate personalization and AI strategy tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale personalization and AI strategy strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Design enterprise-scale personalization architecture addressing scalability, governance, and multi-entity requirements
- Configure monitoring and alerting for personalization processes using standard SAP tools and threshold-based notifications
Cx Security
- Implement CX security and privacy design architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX security and privacy design tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX security and privacy design strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement CX performance architecture architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX performance architecture tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX performance architecture strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Configure cx security output templates, communication channels, and distribution rules for stakeholder notification
5
Domain 5: Business Value
2 topics
Business Value
- Implement business value and ROI framework architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate business value and ROI framework tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale business value and ROI framework strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Configure monitoring and alerting for business value processes using standard SAP tools and threshold-based notifications
- Analyze business value performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
Cx Governance
- Implement CX governance and operations architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX governance and operations tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX governance and operations strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Implement CX innovation and roadmap planning architecture including design patterns, integration points, and scalability requirements for enterprise deployment
- Evaluate CX innovation and roadmap planning tradeoffs across performance, cost, compliance, and operational dimensions to derive defensible architecture decisions
- Design enterprise-scale CX innovation and roadmap planning strategy addressing governance, multi-entity requirements, and long-term organizational objectives
- Configure cx governance parameters including relevant settings, thresholds, and control indicators for production readiness
Scope
Included Topics
- All topics in SAP CX Professional (P_C4H34_2404).
- Advanced architecture, design, and optimization of SAP CX professional including CX strategy, solution architecture, omnichannel design, data strategy, and business value realization.
- Enterprise integration, governance, and strategic planning.
- Complex scenario analysis and best practice recommendations.
Not Covered
- Basic configuration from associate exams.
- ABAP programming.
- Infrastructure details.
- Deprecated functionality.
Official Exam Page
Learn more at SAP
P_C4H34_2404 is coming soon
Adaptive learning that maps your knowledge and closes your gaps.
Create Free Account to Be Notified