Experience-Cloud-Consultant
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Experience Cloud Consultant (Experience-Cloud-Consultant)
The course teaches the fundamentals of Salesforce Experience Cloud, covering site creation, user and content management, collaboration tools, and partner integration, enabling consultants to design and deliver effective digital experiences.
105
Minutes
60
Questions
65/100
Passing Score
$200
Exam Cost
Who Should Take This
It is intended for Salesforce administrators, business analysts, or junior consultants who have basic Salesforce knowledge and want to specialize in Experience Cloud solutions. Learners aim to gain the expertise required to configure sites, manage users, curate content, and support partner portals, positioning themselves for higher‑impact consulting roles.
What's Covered
1
Domain 1: Experience Cloud Fundamentals
2
Domain 2: User Management
3
Domain 3: Content Management
4
Domain 4: Collaboration
5
Domain 5: Partner Management
6
Domain 6: Search and Personalization
7
Domain 7: Security and Governance
8
Domain 8: Implementation and Governance
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
64 learning goals
1
Domain 1: Experience Cloud Fundamentals
2 topics
Site Types and Templates
- Identify Experience Cloud site types including Customer Service Partner Central Help Center and custom LWR with template options
- Configure Experience Cloud sites including template selection branding settings navigation menus and page layouts for each site type
- Configure site pages using Experience Builder including drag-and-drop components theme customization and responsive layouts for design
- Analyze business requirements to recommend optimal site type and template combination based on audience needs and use cases
Branding and Themes
- Identify branding components including themes CSS overrides fonts color palettes and logo placement for Experience Cloud site styling
- Configure site branding including custom themes branded login pages email templates and error pages for consistent user experience
- Configure multi-language support including translation workbench language selection and localized content for global audience reach
- Analyze brand requirements to design consistent visual identity across multiple Experience Cloud sites for different user audiences
2
Domain 2: User Management
2 topics
Authentication
- Identify authentication options including local login social sign-on SAML SSO and delegated authentication for external user access
- Configure login flows including self-registration social sign-on providers password policies and MFA for secure external access
- Configure SSO integration including SAML configuration identity provider setup and just-in-time provisioning for enterprise partners
- Analyze authentication requirements to design secure login architectures balancing user convenience with organizational security
Profiles and Sharing
- Identify external user license types including Customer Community Partner Community and Channel with feature limitations and costs
- Configure external user profiles including object permissions field-level security and sharing sets for appropriate data access controls
- Configure sharing rules including criteria-based sharing sharing sets and share groups for partner and customer data visibility rules
- Analyze data access requirements to design sharing architectures providing appropriate visibility while maintaining data security
3
Domain 3: Content Management
2 topics
CMS and Topics
- Identify CMS features including managed content types channels workspaces and collections for Experience Cloud content delivery
- Configure CMS workspace including content types approval workflows channels and publishing schedules for content management processes
- Configure topics and navigation including topic assignments article publishing and content targeting for organized information delivery
- Analyze content strategy to design CMS architectures supporting multiple audiences content types and publishing workflows effectively
Knowledge Integration
- Identify knowledge integration including article visibility data categories search optimization and feedback mechanisms for self-service
- Configure knowledge components including article display search configuration related articles and voting for community portal users
- Configure case deflection including suggested articles smart search and chatbot integration for reducing support case volume efficiently
- Analyze self-service effectiveness to optimize knowledge base structure search relevance and article quality for deflection rate improvement
4
Domain 4: Collaboration
2 topics
Forums and Discussions
- Identify collaboration features including Chatter questions groups feeds and reputation points for community engagement and participation
- Configure discussion forums including categories moderation rules flagging workflows and gamification for active community participation
- Configure groups and membership including public private and unlisted groups with moderation settings for organized collaboration
- Analyze community engagement to design gamification and reputation strategies encouraging knowledge sharing and peer support
Case and Support
- Identify case management integration including web-to-case case deflection case visibility and escalation within Experience Cloud sites
- Configure case creation and tracking for external users including case layouts status visibility and communication preference settings
- Configure chatbot integration including pre-chat forms knowledge article surfacing and agent handoff for automated support delivery
- Analyze support workflow to design case deflection strategies combining knowledge articles chatbots and community answers for efficiency
5
Domain 5: Partner Management
2 topics
Partner Portal
- Identify partner features including deal registration lead distribution channel marketing and partner scorecards for PRM management
- Configure partner portal including deal registration flows lead assignment opportunity sharing and co-branded content delivery pages
- Configure channel programs including partner tiers certification tracking MDF allocation and performance dashboards for management
- Analyze partner program requirements to design portal experiences supporting recruitment enablement and performance tracking goals
Delegated Administration
- Identify delegated administration features including partner super users external account management and content publishing rights
- Configure delegated admin including user management content publishing and reporting access for partner self-service administration
- Configure approval workflows including partner-initiated requests internal review processes and automated notifications for governance
- Analyze delegation requirements to design administration models balancing partner autonomy with organizational control and security
6
Domain 6: Search and Personalization
2 topics
Search Configuration
- Identify search features including global search federated search search scopes and promoted results for Experience Cloud discovery
- Configure search settings including searchable objects promoted search terms synonym groups and search layouts for result relevance
- Configure Einstein Search including personalized results recommended articles and search analytics for improved content discovery
- Analyze search behavior to optimize result relevance promoted terms and search suggestions for improved self-service outcomes
Audience Targeting
- Identify personalization features including audience targeting criteria-based visibility and dynamic content for tailored user experiences
- Configure audience targeting including criteria definitions component visibility rules and page variations for personalized content delivery
- Configure recommendation components including trending articles popular topics and AI-driven suggestions for user engagement improvement
- Analyze user behavior patterns to design personalization strategies improving engagement conversion and satisfaction metrics for sites
7
Domain 7: Security and Governance
2 topics
Site Security
- Identify security features including clickjack protection CSP guest user access and certificate management for site protection policies
- Configure security settings including guest user profiles public access settings and content security policies for vulnerability prevention
- Configure data access controls including sharing sets external sharing and encryption for protecting sensitive data in communities safely
- Analyze security requirements to design access models ensuring minimum necessary data exposure for external community user accounts
Analytics and SEO
- Identify analytics features including site usage reports user activity dashboards and Google Analytics integration for site measurement
- Configure site analytics including page view tracking user engagement metrics and conversion funnels for performance monitoring reports
- Configure SEO settings including friendly URLs meta tags sitemap generation and structured data markup for search engine visibility
- Analyze site performance data to recommend optimization strategies improving load times engagement and search engine ranking scores
8
Domain 8: Implementation and Governance
2 topics
Deployment Strategy
- Identify Experience Cloud deployment steps including sandbox testing change sets and site publishing workflows for go-live
- Configure site publishing including preview validation sandbox to production migration and URL management for deployment
- Configure change management including site versioning rollback procedures and content freeze policies for safe releases
- Analyze deployment requirements to design release strategies balancing feature delivery with site stability for users
Performance Monitoring
- Identify site performance factors including page load time component rendering caching and CDN configuration for optimization
- Configure performance monitoring including page load analytics error tracking and user experience metrics for site health
- Configure site maintenance including scheduled downtime pages feature toggles and graduated rollout for controlled updates
- Analyze site performance data to recommend caching strategies component optimization and infrastructure changes for speed
Scope
Included Topics
- Salesforce Certified Experience Cloud Consultant exam topics.
Not Covered
- Custom Apex/LWC development.
Official Exam Page
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