C_TS462_2023
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C TS462 2023 Sales (C_TS462_2023)
Participants learn SAP S/4HANA Sales fundamentals, covering sales organization, item categories, special pricing, returns, and output management, enabling efficient order processing and analytics in real‑world scenarios.
180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost
Who Should Take This
SAP consultants, sales analysts, and functional managers seeking to validate their expertise in S/4HANA sales processes are ideal candidates. They typically have 1–3 years of experience with SAP ERP, need to deepen knowledge of order‑to‑cash configurations, and aim to support organizations in optimizing revenue and customer satisfaction.
What's Covered
1
Domain 1: Sales Organization
2
Domain 2: Item Category
3
Domain 3: Special Pricing
4
Domain 4: Returns
5
Domain 5: Output Management
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Domain 1: Sales Organization
2 topics
Sales Organization
- Identify the key components, configuration options, and standard process flows for sales organization and master data within the SAP ecosystem
- Configure sales organization and master data settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales organization and master data effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key sales organization components, terminology, and standard configuration options available in the SAP system
- Configure sales organization parameters including relevant settings, thresholds, and control indicators for production readiness
Customer Master
- Identify the key components, configuration options, and standard process flows for customer master and partner determination within the SAP ecosystem
- Configure customer master and partner determination settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze customer master and partner determination effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for sales document types and processing within the SAP ecosystem
- Configure sales document types and processing settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales document types and processing effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure monitoring and alerting for customer master processes using standard SAP tools and threshold-based notifications
- Analyze customer master performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
2
Domain 2: Item Category
2 topics
Item Category
- Identify the key components, configuration options, and standard process flows for item category and schedule line determination within the SAP ecosystem
- Configure item category and schedule line determination settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze item category and schedule line determination effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure item category parameters including relevant settings, thresholds, and control indicators for production readiness
- Assess the impact of item category changes on downstream processes, reporting accuracy, and cross-module integration
Availability Check
- Identify the key components, configuration options, and standard process flows for availability check and scheduling within the SAP ecosystem
- Configure availability check and scheduling settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze availability check and scheduling effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for pricing procedures and conditions within the SAP ecosystem
- Configure pricing procedures and conditions settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze pricing procedures and conditions effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement availability check data validation rules, consistency checks, and error handling procedures for data quality assurance
- Identify the key availability check components, terminology, and standard configuration options available in the SAP system
3
Domain 3: Special Pricing
2 topics
Special Pricing
- Identify the key components, configuration options, and standard process flows for special pricing and rebates within the SAP ecosystem
- Configure special pricing and rebates settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze special pricing and rebates effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement special pricing workflows including approval routing, escalation rules, and notification settings for process automation
- Name the integration points between special pricing and other SAP modules including data flows and triggering events
Outbound Delivery
- Identify the key components, configuration options, and standard process flows for outbound delivery and shipping within the SAP ecosystem
- Configure outbound delivery and shipping settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze outbound delivery and shipping effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for picking packing and goods issue within the SAP ecosystem
- Configure picking packing and goods issue settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze picking packing and goods issue effectiveness using standard metrics and recommend configuration improvements for optimization
- Evaluate outbound delivery configuration decisions against business requirements and recommend improvements for process optimization
4
Domain 4: Returns
2 topics
Returns
- Identify the key components, configuration options, and standard process flows for returns and complaint handling within the SAP ecosystem
- Configure returns and complaint handling settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze returns and complaint handling effectiveness using standard metrics and recommend configuration improvements for optimization
- Analyze returns performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
- Implement returns workflows including approval routing, escalation rules, and notification settings for process automation
Billing Document Processing
- Identify the key components, configuration options, and standard process flows for billing document processing within the SAP ecosystem
- Configure billing document processing settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze billing document processing effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for revenue account determination within the SAP ecosystem
- Configure revenue account determination settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze revenue account determination effectiveness using standard metrics and recommend configuration improvements for optimization
- List the standard billing document processing reports, monitoring tools, and diagnostic transactions available for operational oversight
5
Domain 5: Output Management
2 topics
Output Management
- Identify the key components, configuration options, and standard process flows for output management and forms within the SAP ecosystem
- Configure output management and forms settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze output management and forms effectiveness using standard metrics and recommend configuration improvements for optimization
- Describe the output management process flow including prerequisites, execution steps, and expected outcomes in S/4HANA
- Configure monitoring and alerting for output management processes using standard SAP tools and threshold-based notifications
Sales Analytics
- Identify the key components, configuration options, and standard process flows for sales analytics and reporting within the SAP ecosystem
- Configure sales analytics and reporting settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales analytics and reporting effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for credit management integration within the SAP ecosystem
- Configure credit management integration settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze credit management integration effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure sales analytics output templates, communication channels, and distribution rules for stakeholder notification
Scope
Included Topics
- All topics in SAP S/4HANA Sales (C_TS462_2023).
- Configuration, implementation, and analysis of S/4HANA sales including organization structure, order processing, pricing, delivery, billing, and analytics.
- Integration with other SAP modules and cross-functional processes.
- Best practices, troubleshooting, analytics, and reporting.
Not Covered
- Topics outside this certification scope.
- ABAP programming.
- Basis administration.
- Deprecated functionality.
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