C_C4HCX_2404
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C C4HCX CX Consultant (C_C4HCX_2404)
The SAP CX Consultant certification (C_C4HCX_2404) teaches associate‑level professionals to design CX solution architectures, map customer journeys, extend CX capabilities, manage change, and implement governance across SAP’s CX suite.
180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost
Who Should Take This
It is intended for SAP CX analysts, solution architects, or functional consultants with at least two years of experience in SAP Customer Experience projects. These learners aim to deepen their expertise in solution design, cross‑cloud integration, data strategy, and journey mapping to lead successful CX implementations and advance to senior consulting roles.
What's Covered
1
Domain 1: Cx Solution Architecture Design
2
Domain 2: Customer Journey Mapping Methods
3
Domain 3: Cx Extension
4
Domain 4: Change Management For Cx Projects
5
Domain 5: Cx Governance Framework
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Domain 1: Cx Solution Architecture Design
2 topics
Cx Solution Architecture Design
- Identify the key components, configuration options, and standard process flows for CX solution architecture design within the SAP ecosystem
- Configure CX solution architecture design settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX solution architecture design effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key cx solution architecture design components, terminology, and standard configuration options available in the SAP system
- Configure cx solution architecture design parameters including relevant settings, thresholds, and control indicators for production readiness
Implementation Methodology For Cx
- Identify the key components, configuration options, and standard process flows for implementation methodology for CX within the SAP ecosystem
- Configure implementation methodology for CX settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze implementation methodology for CX effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for cross-cloud integration patterns within the SAP ecosystem
- Configure cross-cloud integration patterns settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze cross-cloud integration patterns effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure monitoring and alerting for implementation methodology for cx processes using standard SAP tools and threshold-based notifications
- Analyze implementation methodology for cx performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
2
Domain 2: Customer Journey Mapping Methods
2 topics
Customer Journey Mapping Methods
- Identify the key components, configuration options, and standard process flows for customer journey mapping methods within the SAP ecosystem
- Configure customer journey mapping methods settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze customer journey mapping methods effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure customer journey mapping methods parameters including relevant settings, thresholds, and control indicators for production readiness
- Assess the impact of customer journey mapping methods changes on downstream processes, reporting accuracy, and cross-module integration
Cx Data Strategy Design
- Identify the key components, configuration options, and standard process flows for CX data strategy design within the SAP ecosystem
- Configure CX data strategy design settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX data strategy design effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for identity and consent architecture within the SAP ecosystem
- Configure identity and consent architecture settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze identity and consent architecture effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement cx data strategy design data validation rules, consistency checks, and error handling procedures for data quality assurance
- Identify the key cx data strategy design components, terminology, and standard configuration options available in the SAP system
3
Domain 3: Cx Extension
2 topics
Cx Extension
- Identify the key components, configuration options, and standard process flows for CX extension and customization strategy within the SAP ecosystem
- Configure CX extension and customization strategy settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX extension and customization strategy effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement cx extension workflows including approval routing, escalation rules, and notification settings for process automation
- Name the integration points between cx extension and other SAP modules including data flows and triggering events
Performance
- Identify the key components, configuration options, and standard process flows for performance and scalability planning within the SAP ecosystem
- Configure performance and scalability planning settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze performance and scalability planning effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for CX security architecture within the SAP ecosystem
- Configure CX security architecture settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX security architecture effectiveness using standard metrics and recommend configuration improvements for optimization
- Evaluate performance configuration decisions against business requirements and recommend improvements for process optimization
4
Domain 4: Change Management For Cx Projects
2 topics
Change Management For Cx Projects
- Identify the key components, configuration options, and standard process flows for change management for CX projects within the SAP ecosystem
- Configure change management for CX projects settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze change management for CX projects effectiveness using standard metrics and recommend configuration improvements for optimization
- Analyze change management for cx projects performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
- Implement change management for cx projects workflows including approval routing, escalation rules, and notification settings for process automation
Testing Strategy For Cx Implementations
- Identify the key components, configuration options, and standard process flows for testing strategy for CX implementations within the SAP ecosystem
- Configure testing strategy for CX implementations settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze testing strategy for CX implementations effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for go-live and cutover planning within the SAP ecosystem
- Configure go-live and cutover planning settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze go-live and cutover planning effectiveness using standard metrics and recommend configuration improvements for optimization
- List the standard testing strategy for cx implementations reports, monitoring tools, and diagnostic transactions available for operational oversight
5
Domain 5: Cx Governance Framework
2 topics
Cx Governance Framework
- Identify the key components, configuration options, and standard process flows for CX governance framework within the SAP ecosystem
- Configure CX governance framework settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX governance framework effectiveness using standard metrics and recommend configuration improvements for optimization
- Describe the cx governance framework process flow including prerequisites, execution steps, and expected outcomes in S/4HANA
- Configure monitoring and alerting for cx governance framework processes using standard SAP tools and threshold-based notifications
Business Value Assessment
- Identify the key components, configuration options, and standard process flows for business value assessment within the SAP ecosystem
- Configure business value assessment settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze business value assessment effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for CX roadmap and evolution planning within the SAP ecosystem
- Configure CX roadmap and evolution planning settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX roadmap and evolution planning effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure business value assessment output templates, communication channels, and distribution rules for stakeholder notification
Scope
Included Topics
- All topics in SAP CX Consultant (C_C4HCX_2404).
- Configuration, implementation, and analysis of SAP CX consulting including solution design, implementation methodology, cross-cloud integration, data strategy, and customer journey mapping.
- Integration with other SAP modules and cross-functional processes.
- Best practices, troubleshooting, analytics, and reporting.
Not Covered
- Topics outside this certification scope.
- ABAP programming.
- Basis administration.
- Deprecated functionality.
Official Exam Page
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