C_C4H63_2405
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C C4H63 CX Advanced (C_C4H63_2405)
The SAP CX Advanced certification (C_C4H63_2405) teaches professionals how to configure advanced commerce, orchestrate customer journeys, implement progressive profiling, optimize performance, and leverage analytics and ML for personalized experiences.
180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost
Who Should Take This
It is intended for SAP CX consultants, solution architects, and senior analysts who have foundational SAP CX knowledge and at least two years of implementation experience. These learners aim to deepen expertise in advanced commerce, journey orchestration, and data‑driven personalization to lead complex CX projects.
What's Covered
1
Domain 1: Advanced Commerce Configuration
2
Domain 2: Customer Journey Orchestration
3
Domain 3: Advanced Analytics
4
Domain 4: Progressive Profiling Configuration
5
Domain 5: Cx Performance Optimization
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Domain 1: Advanced Commerce Configuration
2 topics
Advanced Commerce Configuration
- Identify the key components, configuration options, and standard process flows for advanced commerce configuration within the SAP ecosystem
- Configure advanced commerce configuration settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze advanced commerce configuration effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key advanced commerce configuration components, terminology, and standard configuration options available in the SAP system
- Configure advanced commerce configuration parameters including relevant settings, thresholds, and control indicators for production readiness
Personalization Engine Setup
- Identify the key components, configuration options, and standard process flows for personalization engine setup within the SAP ecosystem
- Configure personalization engine setup settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze personalization engine setup effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for ML-based recommendation within the SAP ecosystem
- Configure ML-based recommendation settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze ML-based recommendation effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure monitoring and alerting for personalization engine setup processes using standard SAP tools and threshold-based notifications
- Analyze personalization engine setup performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
2
Domain 2: Customer Journey Orchestration
2 topics
Customer Journey Orchestration
- Identify the key components, configuration options, and standard process flows for customer journey orchestration within the SAP ecosystem
- Configure customer journey orchestration settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze customer journey orchestration effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure customer journey orchestration parameters including relevant settings, thresholds, and control indicators for production readiness
- Assess the impact of customer journey orchestration changes on downstream processes, reporting accuracy, and cross-module integration
Advanced Integration Patterns
- Identify the key components, configuration options, and standard process flows for advanced integration patterns within the SAP ecosystem
- Configure advanced integration patterns settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze advanced integration patterns effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for event-driven CX architecture within the SAP ecosystem
- Configure event-driven CX architecture settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze event-driven CX architecture effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement advanced integration patterns data validation rules, consistency checks, and error handling procedures for data quality assurance
- Identify the key advanced integration patterns components, terminology, and standard configuration options available in the SAP system
3
Domain 3: Advanced Analytics
2 topics
Advanced Analytics
- Identify the key components, configuration options, and standard process flows for advanced analytics and AI within the SAP ecosystem
- Configure advanced analytics and AI settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze advanced analytics and AI effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement advanced analytics workflows including approval routing, escalation rules, and notification settings for process automation
- Name the integration points between advanced analytics and other SAP modules including data flows and triggering events
Customer Segmentation Models
- Identify the key components, configuration options, and standard process flows for customer segmentation models within the SAP ecosystem
- Configure customer segmentation models settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze customer segmentation models effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for A/B testing and optimization within the SAP ecosystem
- Configure A/B testing and optimization settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze A/B testing and optimization effectiveness using standard metrics and recommend configuration improvements for optimization
- Evaluate customer segmentation models configuration decisions against business requirements and recommend improvements for process optimization
4
Domain 4: Progressive Profiling Configuration
2 topics
Progressive Profiling Configuration
- Identify the key components, configuration options, and standard process flows for progressive profiling configuration within the SAP ecosystem
- Configure progressive profiling configuration settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze progressive profiling configuration effectiveness using standard metrics and recommend configuration improvements for optimization
- Analyze progressive profiling configuration performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
- Implement progressive profiling configuration workflows including approval routing, escalation rules, and notification settings for process automation
Real-Time Decision Management
- Identify the key components, configuration options, and standard process flows for real-time decision management within the SAP ecosystem
- Configure real-time decision management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze real-time decision management effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for advanced consent management within the SAP ecosystem
- Configure advanced consent management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze advanced consent management effectiveness using standard metrics and recommend configuration improvements for optimization
- List the standard real-time decision management reports, monitoring tools, and diagnostic transactions available for operational oversight
5
Domain 5: Cx Performance Optimization
2 topics
Cx Performance Optimization
- Identify the key components, configuration options, and standard process flows for CX performance optimization within the SAP ecosystem
- Configure CX performance optimization settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX performance optimization effectiveness using standard metrics and recommend configuration improvements for optimization
- Describe the cx performance optimization process flow including prerequisites, execution steps, and expected outcomes in S/4HANA
- Configure monitoring and alerting for cx performance optimization processes using standard SAP tools and threshold-based notifications
Scalability
- Identify the key components, configuration options, and standard process flows for scalability and architecture patterns within the SAP ecosystem
- Configure scalability and architecture patterns settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze scalability and architecture patterns effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for advanced security and privacy within the SAP ecosystem
- Configure advanced security and privacy settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze advanced security and privacy effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure scalability output templates, communication channels, and distribution rules for stakeholder notification
Scope
Included Topics
- All topics in SAP CX Advanced (C_C4H63_2405).
- Configuration, implementation, and analysis of SAP CX advanced topics including advanced commerce, personalization, machine learning, advanced integration, and customer journey orchestration.
- Integration with other SAP modules and cross-functional processes.
- Best practices, troubleshooting, analytics, and reporting.
Not Covered
- Topics outside this certification scope.
- ABAP programming.
- Basis administration.
- Deprecated functionality.
Official Exam Page
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