C_C4H62_2404
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C C4H62 CX Foundation (C_C4H62_2404)
The SAP CX Foundation (C_C4H62_2404) certification teaches the core architecture, data model, integration, and security of SAP Customer Experience, enabling learners to design and implement CX solutions across sales, service, marketing, and commerce.
180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost
Who Should Take This
It is intended for junior to mid‑level SAP consultants, solution architects, and business analysts who work with SAP CX modules and want to validate their foundational knowledge. Candidates should have basic familiarity with SAP Cloud platforms and aim to advance their careers by mastering CX architecture, integration, and security.
What's Covered
1
Domain 1: Cx Portfolio Architecture Overview
2
Domain 2: Sales Cloud Fundamentals
3
Domain 3: Cx Integration Architecture
4
Domain 4: Api Management For Cx
5
Domain 5: Cx Security
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Domain 1: Cx Portfolio Architecture Overview
2 topics
Cx Portfolio Architecture Overview
- Identify the key components, configuration options, and standard process flows for CX portfolio architecture overview within the SAP ecosystem
- Configure CX portfolio architecture overview settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX portfolio architecture overview effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key cx portfolio architecture overview components, terminology, and standard configuration options available in the SAP system
- Configure cx portfolio architecture overview parameters including relevant settings, thresholds, and control indicators for production readiness
Customer Data Platform Fundamentals
- Identify the key components, configuration options, and standard process flows for customer data platform fundamentals within the SAP ecosystem
- Configure customer data platform fundamentals settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze customer data platform fundamentals effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for commerce cloud foundations within the SAP ecosystem
- Configure commerce cloud foundations settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze commerce cloud foundations effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure monitoring and alerting for customer data platform fundamentals processes using standard SAP tools and threshold-based notifications
- Analyze customer data platform fundamentals performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
2
Domain 2: Sales Cloud Fundamentals
2 topics
Sales Cloud Fundamentals
- Identify the key components, configuration options, and standard process flows for sales cloud fundamentals within the SAP ecosystem
- Configure sales cloud fundamentals settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales cloud fundamentals effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure sales cloud fundamentals parameters including relevant settings, thresholds, and control indicators for production readiness
- Assess the impact of sales cloud fundamentals changes on downstream processes, reporting accuracy, and cross-module integration
Service Cloud Fundamentals
- Identify the key components, configuration options, and standard process flows for service cloud fundamentals within the SAP ecosystem
- Configure service cloud fundamentals settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze service cloud fundamentals effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for marketing cloud fundamentals within the SAP ecosystem
- Configure marketing cloud fundamentals settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze marketing cloud fundamentals effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement service cloud fundamentals data validation rules, consistency checks, and error handling procedures for data quality assurance
- Identify the key service cloud fundamentals components, terminology, and standard configuration options available in the SAP system
3
Domain 3: Cx Integration Architecture
2 topics
Cx Integration Architecture
- Identify the key components, configuration options, and standard process flows for CX integration architecture within the SAP ecosystem
- Configure CX integration architecture settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX integration architecture effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement cx integration architecture workflows including approval routing, escalation rules, and notification settings for process automation
- Name the integration points between cx integration architecture and other SAP modules including data flows and triggering events
Identity
- Identify the key components, configuration options, and standard process flows for identity and consent management within the SAP ecosystem
- Configure identity and consent management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze identity and consent management effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for CX analytics framework within the SAP ecosystem
- Configure CX analytics framework settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX analytics framework effectiveness using standard metrics and recommend configuration improvements for optimization
- Evaluate identity configuration decisions against business requirements and recommend improvements for process optimization
4
Domain 4: Api Management For Cx
2 topics
Api Management For Cx
- Identify the key components, configuration options, and standard process flows for API management for CX within the SAP ecosystem
- Configure API management for CX settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze API management for CX effectiveness using standard metrics and recommend configuration improvements for optimization
- Analyze api management for cx performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
- Implement api management for cx workflows including approval routing, escalation rules, and notification settings for process automation
Cx Extension Capabilities
- Identify the key components, configuration options, and standard process flows for CX extension capabilities within the SAP ecosystem
- Configure CX extension capabilities settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX extension capabilities effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for omnichannel experience design within the SAP ecosystem
- Configure omnichannel experience design settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze omnichannel experience design effectiveness using standard metrics and recommend configuration improvements for optimization
- List the standard cx extension capabilities reports, monitoring tools, and diagnostic transactions available for operational oversight
5
Domain 5: Cx Security
2 topics
Cx Security
- Identify the key components, configuration options, and standard process flows for CX security and compliance within the SAP ecosystem
- Configure CX security and compliance settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX security and compliance effectiveness using standard metrics and recommend configuration improvements for optimization
- Describe the cx security process flow including prerequisites, execution steps, and expected outcomes in S/4HANA
- Configure monitoring and alerting for cx security processes using standard SAP tools and threshold-based notifications
Cx Implementation Methodology
- Identify the key components, configuration options, and standard process flows for CX implementation methodology within the SAP ecosystem
- Configure CX implementation methodology settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX implementation methodology effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for CX performance monitoring within the SAP ecosystem
- Configure CX performance monitoring settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze CX performance monitoring effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure cx implementation methodology output templates, communication channels, and distribution rules for stakeholder notification
Scope
Included Topics
- All topics in SAP CX Foundation (C_C4H62_2404).
- Configuration, implementation, and analysis of SAP Customer Experience foundation including CX architecture, data model, integration, commerce, sales, service, marketing, and customer data.
- Integration with other SAP modules and cross-functional processes.
- Best practices, troubleshooting, analytics, and reporting.
Not Covered
- Topics outside this certification scope.
- ABAP programming.
- Basis administration.
- Deprecated functionality.
Official Exam Page
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