C_C4H47_2404
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C C4H47 Sales Cloud (C_C4H47_2404)
The SAP Sales Cloud (C_C4H47_2404) certification equips learners with core administration, opportunity pipeline, product, engagement, and analytics skills, enabling efficient sales processes and data‑driven decisions.
180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost
Who Should Take This
Mid‑level sales professionals, system administrators, or consultants who manage SAP Sales Cloud environments will benefit. Candidates should have basic familiarity with CRM concepts and aim to validate their ability to configure accounts, handle opportunities, generate quotations, and leverage analytics for performance insights.
What's Covered
1
Domain 1: Sales Cloud Administration
2
Domain 2: Opportunity Management Pipeline
3
Domain 3: Product
4
Domain 4: Sales Engagement
5
Domain 5: Sales Analytics
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Domain 1: Sales Cloud Administration
2 topics
Sales Cloud Administration
- Identify the key components, configuration options, and standard process flows for Sales Cloud administration within the SAP ecosystem
- Configure Sales Cloud administration settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze Sales Cloud administration effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key sales cloud administration components, terminology, and standard configuration options available in the SAP system
- Configure sales cloud administration parameters including relevant settings, thresholds, and control indicators for production readiness
Account
- Identify the key components, configuration options, and standard process flows for account and contact management within the SAP ecosystem
- Configure account and contact management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze account and contact management effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for lead management and scoring within the SAP ecosystem
- Configure lead management and scoring settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze lead management and scoring effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure monitoring and alerting for account processes using standard SAP tools and threshold-based notifications
- Analyze account performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
2
Domain 2: Opportunity Management Pipeline
2 topics
Opportunity Management Pipeline
- Identify the key components, configuration options, and standard process flows for opportunity management pipeline within the SAP ecosystem
- Configure opportunity management pipeline settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze opportunity management pipeline effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure opportunity management pipeline parameters including relevant settings, thresholds, and control indicators for production readiness
- Assess the impact of opportunity management pipeline changes on downstream processes, reporting accuracy, and cross-module integration
Activity
- Identify the key components, configuration options, and standard process flows for activity and visit management within the SAP ecosystem
- Configure activity and visit management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze activity and visit management effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for quotation and proposal management within the SAP ecosystem
- Configure quotation and proposal management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze quotation and proposal management effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement activity data validation rules, consistency checks, and error handling procedures for data quality assurance
- Identify the key activity components, terminology, and standard configuration options available in the SAP system
3
Domain 3: Product
2 topics
Product
- Identify the key components, configuration options, and standard process flows for product and pricing configuration within the SAP ecosystem
- Configure product and pricing configuration settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze product and pricing configuration effectiveness using standard metrics and recommend configuration improvements for optimization
- Implement product workflows including approval routing, escalation rules, and notification settings for process automation
- Name the integration points between product and other SAP modules including data flows and triggering events
Territory
- Identify the key components, configuration options, and standard process flows for territory and quota management within the SAP ecosystem
- Configure territory and quota management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze territory and quota management effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for sales forecasting tools within the SAP ecosystem
- Configure sales forecasting tools settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales forecasting tools effectiveness using standard metrics and recommend configuration improvements for optimization
- Evaluate territory configuration decisions against business requirements and recommend improvements for process optimization
4
Domain 4: Sales Engagement
2 topics
Sales Engagement
- Identify the key components, configuration options, and standard process flows for sales engagement and intelligence within the SAP ecosystem
- Configure sales engagement and intelligence settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales engagement and intelligence effectiveness using standard metrics and recommend configuration improvements for optimization
- Analyze sales engagement performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
- Implement sales engagement workflows including approval routing, escalation rules, and notification settings for process automation
Mobile Sales Capabilities
- Identify the key components, configuration options, and standard process flows for mobile sales capabilities within the SAP ecosystem
- Configure mobile sales capabilities settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze mobile sales capabilities effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for workflow and approval setup within the SAP ecosystem
- Configure workflow and approval setup settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze workflow and approval setup effectiveness using standard metrics and recommend configuration improvements for optimization
- List the standard mobile sales capabilities reports, monitoring tools, and diagnostic transactions available for operational oversight
5
Domain 5: Sales Analytics
2 topics
Sales Analytics
- Identify the key components, configuration options, and standard process flows for sales analytics and dashboards within the SAP ecosystem
- Configure sales analytics and dashboards settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze sales analytics and dashboards effectiveness using standard metrics and recommend configuration improvements for optimization
- Describe the sales analytics process flow including prerequisites, execution steps, and expected outcomes in S/4HANA
- Configure monitoring and alerting for sales analytics processes using standard SAP tools and threshold-based notifications
Partner Channel Management
- Identify the key components, configuration options, and standard process flows for partner channel management within the SAP ecosystem
- Configure partner channel management settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze partner channel management effectiveness using standard metrics and recommend configuration improvements for optimization
- Identify the key components, configuration options, and standard process flows for integration with S/4HANA and marketing within the SAP ecosystem
- Configure integration with S/4HANA and marketing settings including parameters, organizational assignments, and integration points for operational deployment
- Analyze integration with S/4HANA and marketing effectiveness using standard metrics and recommend configuration improvements for optimization
- Configure partner channel management output templates, communication channels, and distribution rules for stakeholder notification
Scope
Included Topics
- All topics in SAP Sales Cloud (C_C4H47_2404).
- Configuration, implementation, and analysis of SAP Sales Cloud including account management, opportunity management, lead management, quotations, forecasting, and sales analytics.
- Integration with other SAP modules and cross-functional processes.
- Best practices, troubleshooting, analytics, and reporting.
Not Covered
- Topics outside this certification scope.
- ABAP programming.
- Basis administration.
- Deprecated functionality.
Official Exam Page
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