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C_BCS_CX
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C BCS04 CX Positioning (C_BCS_CX)

The C_BCS_CX exam teaches the fundamentals of SAP Customer Experience portfolio, covering market landscape, business challenges, migration, roadmap, and TCO analysis, enabling professionals to position SAP CX solutions effectively.

180
Minutes
80
Questions
65
Passing Score
$250
Exam Cost

Who Should Take This

It is intended for associate‑level consultants, sales engineers, and product managers who work with SAP CX modules such as Commerce, Sales, Service, Marketing, and Customer Data. Candidates should have basic knowledge of SAP solutions and aim to validate their ability to assess market fit, address client challenges, and guide migration and ROI decisions.

What's Covered

1 Domain 1: Sap Customer Experience Portfolio Market Landscape
2 Domain 2: Customer Business Challenges Addressed By Sap Customer Experience Portfolio
3 Domain 3: Migration
4 Domain 4: Roadmap
5 Domain 5: Total Cost Of Ownership Analysis For Sap Customer Experience Portfolio

What's Included in AccelaStudy® AI

Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats

Course Outline

62 learning goals
1 Domain 1: Sap Customer Experience Portfolio Market Landscape
2 topics

Sap Customer Experience Portfolio Market Landscape

  • Identify the key components, configuration options, and standard process flows for SAP Customer Experience portfolio market landscape and competitive positioning within the SAP ecosystem
  • Configure SAP Customer Experience portfolio market landscape and competitive positioning settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze SAP Customer Experience portfolio market landscape and competitive positioning effectiveness using standard metrics and recommend configuration improvements for optimization
  • Identify the key sap customer experience portfolio market landscape components, terminology, and standard configuration options available in the SAP system
  • Configure sap customer experience portfolio market landscape parameters including relevant settings, thresholds, and control indicators for production readiness

Sap Customer Experience Portfolio Solution Architecture

  • Identify the key components, configuration options, and standard process flows for SAP Customer Experience portfolio solution architecture and components within the SAP ecosystem
  • Configure SAP Customer Experience portfolio solution architecture and components settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze SAP Customer Experience portfolio solution architecture and components effectiveness using standard metrics and recommend configuration improvements for optimization
  • Identify the key components, configuration options, and standard process flows for SAP Customer Experience portfolio deployment options and licensing models within the SAP ecosystem
  • Configure SAP Customer Experience portfolio deployment options and licensing models settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze SAP Customer Experience portfolio deployment options and licensing models effectiveness using standard metrics and recommend configuration improvements for optimization
  • Configure monitoring and alerting for sap customer experience portfolio solution architecture processes using standard SAP tools and threshold-based notifications
  • Analyze sap customer experience portfolio solution architecture performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
2 Domain 2: Customer Business Challenges Addressed By Sap Customer Experience Portfolio
2 topics

Customer Business Challenges Addressed By Sap Customer Experience Portfolio

  • Identify the key components, configuration options, and standard process flows for customer business challenges addressed by SAP Customer Experience portfolio within the SAP ecosystem
  • Configure customer business challenges addressed by SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze customer business challenges addressed by SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Configure customer business challenges addressed by sap customer experience portfolio parameters including relevant settings, thresholds, and control indicators for production readiness
  • Assess the impact of customer business challenges addressed by sap customer experience portfolio changes on downstream processes, reporting accuracy, and cross-module integration

Value Proposition

  • Identify the key components, configuration options, and standard process flows for value proposition and ROI metrics for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure value proposition and ROI metrics for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze value proposition and ROI metrics for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Identify the key components, configuration options, and standard process flows for implementation approach and methodology for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure implementation approach and methodology for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze implementation approach and methodology for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Implement value proposition data validation rules, consistency checks, and error handling procedures for data quality assurance
  • Identify the key value proposition components, terminology, and standard configuration options available in the SAP system
3 Domain 3: Migration
2 topics

Migration

  • Identify the key components, configuration options, and standard process flows for migration and upgrade paths for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure migration and upgrade paths for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze migration and upgrade paths for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Implement migration workflows including approval routing, escalation rules, and notification settings for process automation
  • Name the integration points between migration and other SAP modules including data flows and triggering events

Integration With Broader Sap Ecosystem For Sap Customer Experience Portfolio

  • Identify the key components, configuration options, and standard process flows for integration with broader SAP ecosystem for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure integration with broader SAP ecosystem for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze integration with broader SAP ecosystem for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Identify the key components, configuration options, and standard process flows for industry use cases and customer success stories for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure industry use cases and customer success stories for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze industry use cases and customer success stories for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Evaluate integration with broader sap ecosystem for sap customer experience portfolio configuration decisions against business requirements and recommend improvements for process optimization
4 Domain 4: Roadmap
2 topics

Roadmap

  • Identify the key components, configuration options, and standard process flows for roadmap and innovation direction for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure roadmap and innovation direction for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze roadmap and innovation direction for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Analyze roadmap performance metrics and KPIs to identify bottlenecks, inefficiencies, and optimization opportunities
  • Implement roadmap workflows including approval routing, escalation rules, and notification settings for process automation

Partner Ecosystem

  • Identify the key components, configuration options, and standard process flows for partner ecosystem and enablement for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure partner ecosystem and enablement for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze partner ecosystem and enablement for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Identify the key components, configuration options, and standard process flows for competitive differentiation of SAP Customer Experience portfolio within the SAP ecosystem
  • Configure competitive differentiation of SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze competitive differentiation of SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • List the standard partner ecosystem reports, monitoring tools, and diagnostic transactions available for operational oversight
5 Domain 5: Total Cost Of Ownership Analysis For Sap Customer Experience Portfolio
2 topics

Total Cost Of Ownership Analysis For Sap Customer Experience Portfolio

  • Identify the key components, configuration options, and standard process flows for total cost of ownership analysis for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure total cost of ownership analysis for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze total cost of ownership analysis for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Describe the total cost of ownership analysis for sap customer experience portfolio process flow including prerequisites, execution steps, and expected outcomes in S/4HANA
  • Configure monitoring and alerting for total cost of ownership analysis for sap customer experience portfolio processes using standard SAP tools and threshold-based notifications

Security Compliance

  • Identify the key components, configuration options, and standard process flows for security compliance and governance for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure security compliance and governance for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze security compliance and governance for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Identify the key components, configuration options, and standard process flows for customer engagement and sales strategy for SAP Customer Experience portfolio within the SAP ecosystem
  • Configure customer engagement and sales strategy for SAP Customer Experience portfolio settings including parameters, organizational assignments, and integration points for operational deployment
  • Analyze customer engagement and sales strategy for SAP Customer Experience portfolio effectiveness using standard metrics and recommend configuration improvements for optimization
  • Configure security compliance output templates, communication channels, and distribution rules for stakeholder notification

Scope

Included Topics

  • All topics in SAP CX Positioning (C_BCS_CX).
  • Configuration, implementation, and analysis of SAP Customer Experience portfolio including commerce, sales, service, marketing, and customer data solutions.
  • Integration with other SAP modules and cross-functional processes.
  • Best practices, troubleshooting, analytics, and reporting.

Not Covered

  • Topics outside this certification scope.
  • ABAP programming.
  • Basis administration.
  • Deprecated functionality.

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