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5V06222 WS1 Troubleshooting Specialist (5V0-62.22)
The course teaches specialists to diagnose and resolve Workspace ONE issues across methodology, enrollment, profiles, applications, and identity, emphasizing analytical strategies and real‑world troubleshooting techniques.
135
Minutes
60
Questions
300/500
Passing Score
$250
Exam Cost
Who Should Take This
It is intended for IT professionals who manage or support VMware Workspace ONE environments, such as system administrators, support engineers, or consultants, with at least two years of hands‑on experience. Learners aim to validate their troubleshooting expertise, advance to specialist roles, and improve service reliability for enterprise deployments.
What's Covered
1
Domain 1: Methodology
2
Domain 2: Enrollment
3
Domain 3: Profiles
4
Domain 4: Applications
5
Domain 5: Identity
6
Domain 6: Connectivity
7
Domain 7: Intelligence
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
70 learning goals
1
Domain 1: Methodology
2 topics
Structured Troubleshooting
- Apply structured troubleshooting methodology for Workspace ONE issues across UEM, Access, and Tunnel configuration and operational procedures for enterprise VMware environments.
- Apply structured troubleshooting methodology for Workspace ONE issues across UEM, Access, and Tunnel best practices including deployment standards and integration with related components.
- Analyze structured troubleshooting methodology for Workspace ONE issues across UEM, Access, and Tunnel configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze structured troubleshooting methodology for Workspace ONE issues across UEM, Access, and Tunnel tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a structured troubleshooting methodology for Workspace ONE issues across UEM, Access, and Tunnel strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
Log Analysis
- Apply Workspace ONE log analysis using console logs, device logs, and server-side diagnostics techniques for complex scenarios requiring multi-component coordination and integration.
- Apply Workspace ONE log analysis using console logs, device logs, and server-side diagnostics integration with monitoring, automation, and third-party systems for unified management.
- Analyze Workspace ONE log analysis using console logs, device logs, and server-side diagnostics failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of Workspace ONE log analysis using console logs, device logs, and server-side diagnostics changes on dependent services and infrastructure stability.
- Design comprehensive Workspace ONE log analysis using console logs, device logs, and server-side diagnostics procedures including automation, monitoring, escalation, and documentation.
2
Domain 2: Enrollment
2 topics
Enrollment Issues
- Apply device enrollment troubleshooting for iOS, Android, Windows, and macOS platform-specific failures configuration and operational procedures for enterprise VMware environments.
- Apply device enrollment troubleshooting for iOS, Android, Windows, and macOS platform-specific failures best practices including deployment standards and integration with related components.
- Analyze device enrollment troubleshooting for iOS, Android, Windows, and macOS platform-specific failures configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze device enrollment troubleshooting for iOS, Android, Windows, and macOS platform-specific failures tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a device enrollment troubleshooting for iOS, Android, Windows, and macOS platform-specific failures strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
MDM Authority
- Apply MDM authority conflict resolution and enrollment profile delivery troubleshooting techniques for complex scenarios requiring multi-component coordination and integration.
- Apply MDM authority conflict resolution and enrollment profile delivery troubleshooting integration with monitoring, automation, and third-party systems for unified management.
- Analyze MDM authority conflict resolution and enrollment profile delivery troubleshooting failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of MDM authority conflict resolution and enrollment profile delivery troubleshooting changes on dependent services and infrastructure stability.
- Design comprehensive MDM authority conflict resolution and enrollment profile delivery troubleshooting procedures including automation, monitoring, escalation, and documentation.
3
Domain 3: Profiles
2 topics
Profile Delivery
- Apply configuration profile troubleshooting for installation failures, removal issues, and payload conflicts configuration and operational procedures for enterprise VMware environments.
- Apply configuration profile troubleshooting for installation failures, removal issues, and payload conflicts best practices including deployment standards and integration with related components.
- Analyze configuration profile troubleshooting for installation failures, removal issues, and payload conflicts configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze configuration profile troubleshooting for installation failures, removal issues, and payload conflicts tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a configuration profile troubleshooting for installation failures, removal issues, and payload conflicts strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
Compliance
- Apply compliance policy troubleshooting for false violations, remediation failures, and escalation issues techniques for complex scenarios requiring multi-component coordination and integration.
- Apply compliance policy troubleshooting for false violations, remediation failures, and escalation issues integration with monitoring, automation, and third-party systems for unified management.
- Analyze compliance policy troubleshooting for false violations, remediation failures, and escalation issues failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of compliance policy troubleshooting for false violations, remediation failures, and escalation issues changes on dependent services and infrastructure stability.
- Design comprehensive compliance policy troubleshooting for false violations, remediation failures, and escalation issues procedures including automation, monitoring, escalation, and documentation.
4
Domain 4: Applications
2 topics
App Deployment
- Apply application deployment troubleshooting for installation failures, update issues, and removal problems configuration and operational procedures for enterprise VMware environments.
- Apply application deployment troubleshooting for installation failures, update issues, and removal problems best practices including deployment standards and integration with related components.
- Analyze application deployment troubleshooting for installation failures, update issues, and removal problems configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze application deployment troubleshooting for installation failures, update issues, and removal problems tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a application deployment troubleshooting for installation failures, update issues, and removal problems strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
App Catalog
- Apply app catalog troubleshooting for content delivery, licensing issues, and store integration errors techniques for complex scenarios requiring multi-component coordination and integration.
- Apply app catalog troubleshooting for content delivery, licensing issues, and store integration errors integration with monitoring, automation, and third-party systems for unified management.
- Analyze app catalog troubleshooting for content delivery, licensing issues, and store integration errors failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of app catalog troubleshooting for content delivery, licensing issues, and store integration errors changes on dependent services and infrastructure stability.
- Design comprehensive app catalog troubleshooting for content delivery, licensing issues, and store integration errors procedures including automation, monitoring, escalation, and documentation.
5
Domain 5: Identity
2 topics
Access Issues
- Apply Workspace ONE Access troubleshooting for SSO failures, conditional access errors, and federation problems configuration and operational procedures for enterprise VMware environments.
- Apply Workspace ONE Access troubleshooting for SSO failures, conditional access errors, and federation problems best practices including deployment standards and integration with related components.
- Analyze Workspace ONE Access troubleshooting for SSO failures, conditional access errors, and federation problems configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze Workspace ONE Access troubleshooting for SSO failures, conditional access errors, and federation problems tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a Workspace ONE Access troubleshooting for SSO failures, conditional access errors, and federation problems strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
MFA Issues
- Apply multi-factor authentication troubleshooting for certificate, mobile SSO, and FIDO2 failures techniques for complex scenarios requiring multi-component coordination and integration.
- Apply multi-factor authentication troubleshooting for certificate, mobile SSO, and FIDO2 failures integration with monitoring, automation, and third-party systems for unified management.
- Analyze multi-factor authentication troubleshooting for certificate, mobile SSO, and FIDO2 failures failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of multi-factor authentication troubleshooting for certificate, mobile SSO, and FIDO2 failures changes on dependent services and infrastructure stability.
- Design comprehensive multi-factor authentication troubleshooting for certificate, mobile SSO, and FIDO2 failures procedures including automation, monitoring, escalation, and documentation.
6
Domain 6: Connectivity
2 topics
Tunnel Issues
- Apply Workspace ONE Tunnel troubleshooting for connectivity failures, traffic rules, and certificate errors configuration and operational procedures for enterprise VMware environments.
- Apply Workspace ONE Tunnel troubleshooting for connectivity failures, traffic rules, and certificate errors best practices including deployment standards and integration with related components.
- Analyze Workspace ONE Tunnel troubleshooting for connectivity failures, traffic rules, and certificate errors configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze Workspace ONE Tunnel troubleshooting for connectivity failures, traffic rules, and certificate errors tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a Workspace ONE Tunnel troubleshooting for connectivity failures, traffic rules, and certificate errors strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
UAG Issues
- Apply Unified Access Gateway troubleshooting for proxy errors, certificate issues, and health monitoring techniques for complex scenarios requiring multi-component coordination and integration.
- Apply Unified Access Gateway troubleshooting for proxy errors, certificate issues, and health monitoring integration with monitoring, automation, and third-party systems for unified management.
- Analyze Unified Access Gateway troubleshooting for proxy errors, certificate issues, and health monitoring failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of Unified Access Gateway troubleshooting for proxy errors, certificate issues, and health monitoring changes on dependent services and infrastructure stability.
- Design comprehensive Unified Access Gateway troubleshooting for proxy errors, certificate issues, and health monitoring procedures including automation, monitoring, escalation, and documentation.
7
Domain 7: Intelligence
2 topics
Automation Issues
- Apply Intelligence automation troubleshooting for workflow execution failures and connector errors configuration and operational procedures for enterprise VMware environments.
- Apply Intelligence automation troubleshooting for workflow execution failures and connector errors best practices including deployment standards and integration with related components.
- Analyze Intelligence automation troubleshooting for workflow execution failures and connector errors configuration and data to identify issues, performance bottlenecks, and optimization opportunities.
- Analyze Intelligence automation troubleshooting for workflow execution failures and connector errors tradeoffs between different implementation approaches evaluating complexity, cost, and operational impact.
- Design a Intelligence automation troubleshooting for workflow execution failures and connector errors strategy that satisfies enterprise requirements for scalability, performance, security, and governance.
Reporting Issues
- Apply Intelligence reporting troubleshooting for data collection, dashboard rendering, and metric accuracy techniques for complex scenarios requiring multi-component coordination and integration.
- Apply Intelligence reporting troubleshooting for data collection, dashboard rendering, and metric accuracy integration with monitoring, automation, and third-party systems for unified management.
- Analyze Intelligence reporting troubleshooting for data collection, dashboard rendering, and metric accuracy failures and degradation using diagnostic tools, logs, and metrics to determine root causes.
- Analyze the operational impact of Intelligence reporting troubleshooting for data collection, dashboard rendering, and metric accuracy changes on dependent services and infrastructure stability.
- Design comprehensive Intelligence reporting troubleshooting for data collection, dashboard rendering, and metric accuracy procedures including automation, monitoring, escalation, and documentation.
Scope
Included Topics
- Workspace ONE troubleshooting methodology, enrollment issues, profile delivery, app deployment failures, Access authentication, Tunnel connectivity, and Intelligence diagnostics.
- Enterprise-level VMware technology knowledge for VMware Workspace ONE Troubleshooting Specialist.
Not Covered
- Implementation details beyond stated certification scope.
- Vendor-specific third-party configurations.
- Current pricing and partner program details.
Official Exam Page
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