1Z0-1091-25
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Utilities C2M (1Z0-1091-25)
Oracle Utilities Customer to Meter Associate training teaches core concepts of customer management, metering, billing, rate structures, payment processing, collections, field operations, and integration reporting, preparing candidates for the 1Z0-1091-25 exam.
90
Minutes
55
Questions
65
Passing Score
$245
Exam Cost
Who Should Take This
It is ideal for utility professionals who manage customer accounts, oversee meter data, or support billing and collection workflows and possess at least one year of experience with Oracle Utilities applications. These learners seek to validate their expertise, streamline operations, and advance toward senior roles in utility data integration and financial management.
What's Covered
1
Customer Management
2
Metering and Billing
3
Rates and Payments
4
Collections and Field
5
Reporting and Integration
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
62 learning goals
1
Customer Management
2 topics
Customer Setup
- Identify customer components: persons, accounts, premises, and service agreements.
- Configure customer records with account setup, premise association, and service point linking.
- Implement customer enrollment with service activation, rate assignment, and deposit management.
- Analyze customer configurations to recommend data models for residential and commercial utility customers.
- Identify the key components and features of Customer Setup and describe their primary functions within Oracle Utilities Customer to Meter Associate.
- Deploy Customer Setup with integration to reporting, monitoring, and audit services for operational visibility.
- Analyze Customer Setup configurations to identify inefficiencies, gaps, and optimization opportunities.
Service Agreements
- Describe service agreement components: rate schedules, billing parameters, and contract terms.
- Configure service agreements with rate class assignment, billing frequency, and special conditions.
- Implement service agreement transfers with move-in, move-out, and account combination processing.
- Evaluate service agreement configurations to recommend structures for different utility service types.
- Configure Service Agreements with appropriate settings and parameters for a production implementation in Oracle Utilities Customer to Meter Associate.
- Assess Service Agreements implementations against best practices to identify gaps and recommend improvements.
- Name the prerequisites, dependencies, and supporting services required for implementing Service Agreements.
2
Metering and Billing
2 topics
Metering
- Identify meter components: meter types, registers, configurations, and interval data.
- Configure meter management with installation, exchange, testing, and reading routes.
- Implement meter reading processing with validation, estimation, and exception handling.
- Analyze metering configurations to recommend approaches for AMI integration and data quality.
- Evaluate Metering alternatives and tradeoffs to recommend the optimal approach for given constraints.
- Recognize common terminology, setup steps, and best practices associated with Metering.
Billing
- Describe billing process: bill generation, rate calculation, adjustments, and bill segments.
- Configure billing with rate schedules, calculation rules, and bill segment creation.
- Implement billing exceptions with re-billing, cancel/rebill, and adjustment processing.
- Evaluate billing configurations to recommend approaches for accurate and timely bill generation.
- List the configuration options and parameters available for Billing and describe when each is appropriate.
- Apply Billing configuration patterns to meet specific business requirements including compliance needs.
3
Rates and Payments
2 topics
Rate Management
- Identify rate components: rate schedules, rate versions, calculation groups, and rate factors.
- Configure rate schedules with tiered pricing, time-of-use rates, and seasonal adjustments.
- Implement rate calculation with demand charges, consumption tiers, and rider/surcharge processing.
- Analyze rate designs to recommend configurations for regulatory compliance and revenue recovery.
- Implement Rate Management following best practices for efficiency, security, and reliability.
- Diagnose Rate Management issues by analyzing reports, logs, and configuration to determine root causes.
Payment Processing
- Describe payment methods: cash, check, electronic, bank draft, and payment arrangements.
- Configure payment processing with tender types, payment distribution rules, and overpayment handling.
- Implement payment arrangements with installment plans, down payments, and broken arrangement handling.
- Evaluate payment configurations to recommend approaches optimizing customer convenience and collections.
- Analyze Payment Processing configurations to identify inefficiencies, gaps, and optimization opportunities.
- Identify the key components and features of Payment Processing and describe their primary functions within Oracle Utilities Customer to Meter Associate.
4
Collections and Field
2 topics
Collections
- Identify collections components: debt classes, collection processes, and severance procedures.
- Configure collections with monitoring rules, contact strategies, and escalation processing.
- Implement collection write-off with approval, accounting, and agency referral procedures.
- Analyze collections effectiveness to recommend process adjustments for improved recovery rates.
- Name the prerequisites, dependencies, and supporting services required for implementing Collections.
- Configure Collections with appropriate settings and parameters for a production implementation in Oracle Utilities Customer to Meter Associate.
Field Service
- Describe field activities: service orders, field tasks, and completion processing.
- Configure field activity types with scheduling, dispatch rules, and mobile worker integration.
- Implement service order management with creation, scheduling, completion, and billing triggers.
- Evaluate field service configurations to recommend optimization for service efficiency.
- Explain how to troubleshoot common issues with Field Service including error messages and resolution procedures.
- Evaluate Field Service alternatives and tradeoffs to recommend the optimal approach for given constraints.
5
Reporting and Integration
2 topics
Reporting
- Identify C2M reports: billing analysis, collection status, meter reading, and revenue reports.
- Implement operational reporting with dashboards, KPIs, and exception monitoring for utility operations.
- Configure regulatory reporting with rate case support, revenue analysis, and compliance submissions.
- Analyze reporting needs to recommend analytics approaches for utility operational management.
- Compare Reporting implementation patterns to determine the best approach for business requirements.
- List the configuration options and parameters available for Reporting and describe when each is appropriate.
Integration
- Describe C2M integration: MDM, workforce management, CRM, and financial systems.
- Configure meter data management integration for AMI data processing and validation.
- Implement financial integration with GL posting, revenue accounting, and regulatory reporting feeds.
- Evaluate integration architectures to recommend patterns for utility enterprise system interoperability.
- Describe the architecture and workflow of Integration including integration points with related services.
- Implement Integration following best practices for efficiency, security, and reliability.
Scope
Included Topics
- All domains in the Oracle Utilities Customer to Meter Associate exam guide.
- Core topics: Customer Management, Metering, Billing, Payment, Collections, Rates, Field Service, Integration.
- Oracle services, tools, and best practices relevant to this certification.
- Scenario-based problem solving at the associate level.
Not Covered
- Topics outside the official exam guide scope.
- Specific pricing values that change over time.
- Third-party products beyond basic integration awareness.
- Custom development beyond standard configuration.
Official Exam Page
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