1Z0-1065
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Utilities Customer Meter
The course teaches Oracle Utilities Customer to Meter Implementation Specialist fundamentals, covering platform architecture, customer management, service agreements, device management, and metering usage, enabling implementers to design and deploy C2M solutions efficiently.
105
Minutes
55
Questions
60
Passing Score
$245
Exam Cost
Who Should Take This
Utility system implementers who have basic C2M experience and are responsible for configuring and maintaining Oracle Utilities Customer to Meter modules should enroll. They seek to validate their knowledge of platform architecture, service agreements, and device management, and to demonstrate competency for associate‑level certification.
What's Covered
1
Platform Architecture
2
Customer Management
3
Service Agreements
4
Device Management
5
Metering and Usage
6
Field Activities
7
Collections and Credit
8
Configuration and Administration
What's Included in AccelaStudy® AI
Adaptive Knowledge Graph
Practice Questions
Lesson Modules
Console Simulator Labs
Exam Tips & Strategy
20 Activity Formats
Course Outline
66 learning goals
1
Platform Architecture
2 topics
Application Framework
- Identify Oracle Utilities Application Framework components including the service-oriented architecture, business objects, and zones.
- Configure application framework settings including system configuration, feature toggles, and module activation options.
- Implement framework navigation with dashboard zones, explorer menus, and context-sensitive help for user workflows.
- Analyze framework architecture to design configuration strategies supporting utility business process requirements.
Security Configuration
- Describe security components including user groups, access modes, data access roles, and application service permissions.
- Configure user group security with application service assignments, access mode restrictions, and data masking rules.
- Implement row-level security using data access roles for restricting customer data visibility across utility departments.
- Evaluate security requirements to design access models protecting sensitive customer and meter data across operations.
2
Customer Management
2 topics
Person and Account
- Describe person entity components including names, identifiers, contacts, characteristics, and relationship associations.
- Configure person records with identification types, contact preferences, and customer classification attributes.
- Implement account structures with account types, collection classes, payment arrangements, and bill cycle assignments.
- Configure account-to-person relationships with main customer, third-party billing, and authorized representative linkages.
- Analyze customer management requirements to design person and account structures supporting complex utility relationships.
Premise and Service Point
- Describe premise components including addresses, geographic coordinates, characteristics, and service point associations.
- Configure premise records with address validation, geographic assignment, and parent-child premise hierarchies.
- Implement service point definitions with service type, metering requirements, and connection status tracking.
- Evaluate premise modeling approaches to design structures supporting multi-service, multi-meter utility locations.
3
Service Agreements
2 topics
SA Configuration
- Identify service agreement types including regular, sub-SA, master SA, and non-metered service agreements.
- Configure service agreement properties with rate schedules, SA types, contract riders, and effective dating.
- Implement service agreement lifecycle management including activation, transfer, cancellation, and final bill processing.
- Analyze service agreement requirements to design SA type structures supporting diverse utility product offerings.
SA Relationships
- Describe SA relationship patterns including SA-to-service-point, SA-to-meter, and SA-to-premise associations.
- Configure SA-service point linkages with start/stop processing, overlapping agreements, and multi-service management.
- Implement SA hierarchy structures for master-sub agreements, bundled services, and group billing arrangements.
- Evaluate relationship models to design SA structures supporting complex commercial and industrial customer configurations.
4
Device Management
2 topics
Meter Configuration
- Describe device entity components including meters, registers, channels, and head-end system identifiers.
- Configure meter records with manufacturer details, register configurations, multiplier settings, and test scheduling.
- Implement meter installation and removal workflows with service point association and field activity generation.
- Configure AMI head-end system integration with meter communication profiles and automated data collection scheduling.
- Analyze device management requirements to design meter configuration strategies supporting smart grid deployments.
Device Events
- Describe device event types including communication alerts, tamper detection, outage notification, and firmware updates.
- Configure device event processing rules with severity classification, alert generation, and automated response actions.
- Implement device event monitoring dashboards with status visualization, trend analysis, and exception reporting.
- Evaluate event management approaches to design monitoring frameworks supporting proactive meter fleet management.
5
Metering and Usage
2 topics
Meter Reading
- Identify meter reading methods including manual reading, AMI collection, estimated reading, and customer self-read.
- Configure meter reading schedules with route management, cycle definitions, and collection window parameters.
- Implement reading validation rules with high-low checks, zero consumption detection, and spike analysis thresholds.
- Analyze reading quality requirements to design validation frameworks ensuring billing-grade measurement accuracy.
Usage Calculation
- Describe usage calculation components including billing determinants, demand, time-of-use intervals, and derived quantities.
- Configure usage calculation rules with register multiplication, demand determination, and interval aggregation logic.
- Implement time-of-use processing with TOU map definitions, interval assignments, and seasonal schedule variations.
- Evaluate usage calculation approaches to design determinant processing supporting complex rate structure requirements.
6
Field Activities
2 topics
Activity Management
- Describe field activity types including service orders, meter installations, inspections, and disconnect/reconnect operations.
- Configure field activity type definitions with step sequences, resource requirements, and completion criteria.
- Implement field activity scheduling with appointment management, crew assignment, and mobile workforce integration.
- Analyze field operations to design activity workflows optimizing completion rates and customer satisfaction metrics.
Dispatch Integration
- Describe mobile workforce management integration including dispatch interfaces, crew communication, and status updates.
- Configure dispatch rules with priority assignment, geographic routing, and skill-based crew matching algorithms.
- Implement field completion processing with outcome recording, meter reading capture, and automatic SA status updates.
- Evaluate dispatch integration patterns to design real-time field communication supporting same-day service delivery.
7
Collections and Credit
2 topics
Collection Processing
- Identify collection process components including overdue monitoring, collection actions, payment arrangements, and write-offs.
- Configure collection action sequences with letter generation, phone contact scheduling, and service disconnection triggers.
- Implement payment arrangement plans with installment scheduling, broken arrangement detection, and reinstatement rules.
- Analyze collection effectiveness to design process sequences balancing revenue recovery with customer retention.
Deposit and Credit
- Describe deposit management features including deposit determination, interest calculation, and refund processing.
- Configure credit scoring rules with risk classification, deposit amount calculation, and periodic review scheduling.
- Implement deposit lifecycle management including collection, interest accrual, application, and refund processing workflows.
- Evaluate credit management strategies to design deposit policies balancing financial risk mitigation with customer equity.
8
Configuration and Administration
2 topics
Business Object Configuration
- Describe business object framework components including BO schemas, algorithms, lifecycle states, and UI configuration.
- Configure business object algorithms for validation, information derivation, and automated status transition processing.
- Implement custom business objects with schema design, lifecycle definition, and maintenance object association.
- Analyze configuration requirements to design business object extensions supporting utility-specific process variations.
Data Migration and Conversion
- Describe data migration approaches including conversion tasks, staging tables, and data transformation procedures.
- Configure conversion processes with data mapping, validation rules, and error handling for legacy system migration.
- Implement data quality procedures including deduplication, address standardization, and referential integrity verification.
- Evaluate migration complexity to design phased conversion strategies ensuring data integrity during system transitions.
Scope
Included Topics
- All domains in the Oracle Utilities Customer to Meter exam: customer management, device management, metering, service points, field activities, and billing determinants.
- Customer information management: persons, accounts, premises, service agreements, and collection processing.
- Device management: meters, registers, configurations, installation, and meter data collection.
- Service point management: connections, disconnections, service history, and field activity coordination.
Not Covered
- Oracle Utilities Meter Data Management analytics and validation engine configuration.
- Oracle Utilities billing engine, rate calculation, and tariff design.
- Oracle Utilities Network Management and outage management systems.
- Utility-specific regulatory compliance beyond customer service requirements.
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